How to manage orders?
Last updated
Last updated
How to Manage My Orders?
Staying updated on the order status is absolutely essential to manage your business efficiently. That’s why Windo allows you to have complete control over your orders and their current status. Whenever you receive any order on your Windo shop, you will receive an email along with a notification. From your Windo store’ Dashboard, you can get all the key information about your orders.
To check the total number of orders you’ve received, you can go to the Dashboard page and click on the “Orders” icon. You can even filter your orders according to the following attributes:
Date
Order ID
Shipping status
Payment status
To update the order status, you can click on the “Update” button to set the order, shipping, and payment status and then click on the “Update status” button to save the changes.
You can add a note for your customer as well when you update the status or any order. Your customers will get notified via email.
Other key features:
Delete order: At the bottom of every order detail page, you will see the option to delete the order.
Customer details: You can check the order and customer details by clicking on any order. On the ‘Order Details’ page, if you scroll down to the bottom, you can find all the required information.
Product rating: You can also share the product rating link with your customers!
Share order tracking: You can share order tracking links with your customers, to keep them updated on their orders.
Order cancellation request: If any customer requests to cancel the order, you will be able to view the request on the Order details page. You can either accept or reject the request, and your customer will get notified via email.
If any payment is pending, you can generate a payment link and share it with your customer.
To do it, you just need to add the amount payable, select the payment mode which you have already configured, and then click on Generate payment link button.
Buyer’s request for cancellation
If any customer requests to cancel the order, you will see that request on the Order Details page.
You can either accept or reject the request, and your customer will get notified via email.
